FAQs

You've got an inquisitive mind. We like it. Can't find your answer here? Get in touch.

Where are you based?

We are based in South West England, near Glastonbury. We do not have a brick-and-mortar store for you to visit. We only sell online. We occasionally do pop-up shops, so check by clicking here where we will be appearing next.

When can I expect my order?

We try to dispatch all of our orders within 24 hours of purchase on weekdays. If you place your order before 12:30 GMT, it will most likely be dispatched same-day Monday to Friday.

For UK orders, your order should be with you within five working days. All orders over £100 are posted with a tracked Royal Mail service, so they should be with you within two to three working days of your purchase. Check your product description if you are not sure of the postage option used. Express postage guarantees your item to be dispatched as soon as possible and with next-day delivery.

For international orders, your order should be with you within one to three weeks. Please get in touch if your order has not arrived in the expected time.

If there are any shipping delays, we will get in touch with you.

Check the banner at the top of our shop as this is where we advertise if there are any delays, such as being out of the office.

Are all your cameras fully working?

Yes! All of our cameras are tested and fully working. You can expect your camera to perform all the functions it did when it was first manufactured. 

Are your cameras tested?

All of our cameras are tested. This includes checking all the functions of the camera, the condition of dials and buttons, the light meter of the camera, and the shutter speeds. 

Our SLR cameras are shutter speed tested with a Kyoritsu shutter speed tester to make sure all the speeds are accurate. We also test the calibration of the light meter.

What if my camera has an issue?

Get in touch! We will try to resolve any issue you have. Our returns period is 30 days from purchase. 

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