Terms and Conditions
These are our terms and conditions. You agree to these when you place an order with us. Your statutory rights are not affected.
Every product we sell on our website has our full confidence to bring you great images, however sometimes things do go wrong. We offer a 30-day warranty with all of our cameras. Of course, we expect every camera to last a lot longer than this.
We offer 30-day returns, meaning you have 30 days to test the camera and make sure you are happy with it.
All of the cameras we sell are second-hand and vintage. This means they have already lived a long life. When they come to us, we service, clean, and do any necessary repairs. When a camera leaves our office, it is fully tested and we record the condition of the camera. This means your camera should be fully working when it arrives with you. If this is not the case, get in touch with as soon as possible.
We will accept back returns within 30 days. The camera must return to us in the condition it was dispatched with any accessories it was sent with. This means it has not been dropped, damaged, disassembled, or tampered with.
To avoid accidentally damaging a camera and breaking the mechanism, we suggest you do as much research as you can on how it works. If you are unsure about any product bought from us, get in touch! We love answering your questions, no matter how silly it may sound.
International returns must be marked as a return on the customs forms. Any import tax or duty fees incurred from your return will be deducted from your refund amount.
We reserve the right to cancel any order placed with us. This may be because we cannot currently ship to your location, or we have miscalculated our stock. You will be notified of any cancellation and receive a full refund.
You can also cancel any order placed with us, perhaps if you accidentally bought the wrong thing! We recommend you do this as soon as possible as we are very quick to dispatch all orders and get your orders to you.
Postage and Delivery
We aim to dispatch all orders with 48 hours.
UK deliveries: we post anything over the value of £50 with next-day delivery. If you order on a weekday before 3pm, you will most likely receive your order the next day. There may be some delays due to the Covid-19 pandemic. If you do not receive your order within three working days, please get in touch. Any orders under £50 are posted 2nd Class Signed For, which typically takes two to five working days to deliver. Items over £250 are posted with DHL Express with insurance to cover the value of the contents. These deliveries are expected within two working days.
International deliveries: all of our international orders are dispatched Tracked and Signed. Due to the Covid-19 pandemic and Brexit, international delivery times vary greatly. You should expect your order within one to three weeks. If you do not receive your order within 31 days, please get in touch. If your order is over £250, it will dispatched with DHL Express. The delivery times for these orders are between two and four working days. Please note: international deliveries may incur import charges and taxes. These are the sole responsibility of the buyer. We do not pay for the import charges and taxes.
Cameras By Max is not liable to give any compensation other than a refund for goods purchased from us.