Shipping policy

Postage and Delivery

We aim to dispatch all orders within 48 hours of order confirmation (Monday to Friday.) We dispatch all UK orders with Royal Mail.

UK deliveries: orders placed with Standard delivery are dispatched with Royal Mail Tracked 48. Orders placed with Express delivery will be sent with Royal Mail Tracked 24.

Orders placed with Next-day Delivery will be dispatched with Royal Mail Special Delivery by 1pm. To guarantee, please order before 11:59am on the day before you are expecting the parcel to arrive. Below the option in checkout, there will be details on the days we are dispatching for that week, i.e. Tues-Thurs means we are only dispatching on Tuesday, Wednesday and Thursday that week.

International deliveries: all of our international orders are dispatched with Tracked postage. International delivery times vary greatly. You should expect to receive your order within one to three weeks. If you do not receive your order within 31 days, please get in touch. Orders placed with Express delivery will be dispatched with ParcelForce. The delivery times for these orders are between four and seven working days.

Please note: international deliveries may incur import charges and taxes. These are the sole responsibility of the customer. We do not pay for the import charges and taxes. US orders have tariffs included in the postage price.

If import fees are not paid for, the parcel may be returned to us and we will cancel your order if requested. Cancellation of this order will result in refund minus the cost of shipping, any associated costs of the parcel being returned to us (these are sometimes charged by the courier) and our transaction fees.

Holidays: there may be some delays during busy periods, such as Christmas. Any shop holidays will be clearly stated on the website. Any orders placed during these periods will be fulfilled when we return. To avoid any disappointment, we expect customers to take note of these clearly stated delays. Order cancellations will incur our transaction fees deducted from your refund amount.

Shipping Locations

We are based in the UK and ship to every country in the world except for Ireland.